Q : Where are you located?
A : Lavender Baichay Halong Hotel is conveniently located Sun GROUP. All interesting sights within a short walk - close to all bars, restaurants, shops.
(Baichay beach, Ha Long Queen Cable Car and Sun World Ha Long Park
Q: What is your address and contact:
A : Address : Căn E389, Sun Plaza Grand World, Halong street, Baichay Ward, Vietnam
Phone: + 84 (0)2038889999
Hotline: +84 929638383
Q : When can I cancel my reservation and not get charged for it?
A : 72 hours prior to arrival date
Q : What credit cards do you take?
A : We accept Visa, Master Card.
Q : What are check in/check out times?
A : Check in time is after 1:30 pm, ealier check in without any surcharge and upon availability. Check out time is before 12:00pm.
Q : Will you be organised the trips to visit the North and the South of Vietnam?
A : Yes, we do organise the trips for all our Guests to visit our beautiful country landscape such as Ha Long Bay, Sa Pa, Hoa Lu - Tam Coc.... which are strongly recommended by all our previous Guests.
Q : Should we reserve our tours in advance?
A : Yes, it`s highly recommendation, especially in high season to secure the good places on board, train, hotel.
Q : Can I have a room for freshing up before departering for the next trip ?
A : Yes, we are pleased to offer you a room if the room is available without any charge.
Q : How far from airport to your Hotel?
A : BacNinh Uri Hotel is in the central of BacNinh, it's far from the airport more than 30 kms. To avoid all the troubles like being overcharged or taken to a wrong hotel, we would provide you pick up service to secure you will be driven right to our hotel.
Q : Do you arrange the pick up car to pick us up from bus/train/airport ?
A : Yes, we do arrange the pick up service once your flight lands with the normal charge as mentioned in "Services" tab.
Q : What amenities are included?
A : Kindly check the link below for further informaton: http://halonglavenderhotel.com/contact-us
Q : Can I leave the luggage at the Hotel when I am travelling?
A : Yes, our hotel offer luggage storage with free of charge.
Q : How can I book my room with your hotel ?
A : We are so delighted to have your booking via our Email: halonglavenderhotel@gmail.com or Contact: http://halonglavenderhotel.com/contact-us
Q : What is the payment method for the balance ?
A : When checking out, you can settle the balance at our hotel by cash or credit card.
Q : Can I do visa application or visa extention in your hotel ?
A : Yes, we are able to arrange the visa for you. Please contact us at halonglavenderhtel@gmail.com for further information.